Shri Muthut Finance Pvt. Ltd. follows responsible lending practices aligned with the RBI Fair Practice Code applicable to NBFCs. Our focus is to ensure transparent communication, ethical customer treatment, responsible recovery practices, and clear disclosure of applicable loan terms and charges.
Borrowers receive clear information regarding interest rates, repayment structure, fees, charges, and applicable loan conditions before acceptance of any loan offer.
Processing fees, GST, penal charges, bounce charges, and repayment obligations are disclosed in the sanction letter and loan agreement before disbursement.
Loan approvals are based on eligibility, repayment capacity, credit evaluation, and internal assessment procedures. Responsible borrowing is encouraged.
Shri Muthut Finance Pvt. Ltd. does not engage in coercive recovery methods. Recovery communication is conducted professionally while respecting customer dignity.
Borrowers are entitled to receive a written sanction letter, loan agreement, repayment schedule, and complete disclosure of applicable charges and obligations.
Customers may contact the grievance support team for complaint resolution or escalation. Complaints are reviewed as per internal response timelines and compliance procedures.
Loan approval and disbursement are subject to internal credit assessment, verification procedures, documentation review, and repayment capacity evaluation. Submission of an application does not guarantee approval.
Shri Muthut Finance Pvt. Ltd. does not request cash payments for guaranteed loan approval. If anyone demands money or promises instant approval in our name, please report it immediately.
East Mumbai-400098, Maharashtra,
