1. Introduction

Shri Muthut Finance Pvt. Ltd. is committed to maintaining the confidentiality and security of customer information. We process personal information in accordance with applicable Indian laws, RBI-related guidelines applicable to NBFCs, and reasonable security practices.

By accessing this website or submitting information through our application forms, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information required for loan assessment, customer communication, verification, compliance, and service-related purposes.

• Personal details such as name, mobile number, email address, date of birth, and residential address.
• Identity and KYC information including PAN card, Aadhaar details, and related verification documents.
• Employment, income, and financial details such as salary slips, bank statements, or business-related documents.
• Technical information such as IP address, browser type, device information, and website usage data.

3. Purpose of Information Usage

Information submitted by customers may be used for:

• Loan application assessment and verification.
• Customer communication and service support.
• Fraud prevention and risk management.
• Regulatory compliance and internal audit purposes.
• Improving website functionality and user experience.

Submission of an application does not guarantee loan approval. All applications are subject to internal assessment policies, documentation review, and eligibility criteria.

4. Data Security

Shri Muthut Finance Pvt. Ltd. uses reasonable administrative, technical, and security measures to help protect customer information from unauthorised access, misuse, alteration, or disclosure.

While we implement security practices designed to safeguard information, no digital transmission or storage system can be guaranteed to be completely secure.

5. Information Sharing

Customer information may be shared only where reasonably required for:

• Verification and compliance procedures.
• Regulatory or legal obligations.
• Service providers assisting in operational processes.
• Credit bureau checks or authorised verification agencies.

We do not sell customer personal information to unrelated third parties for unauthorised marketing purposes.

6. Cookies & Website Usage

Our website may use cookies or analytics tools to understand visitor interaction, improve website functionality, and enhance user experience.

Users may modify browser settings to disable cookies; however, certain website features may not function properly.

7. Customer Responsibilities

• Customers should provide accurate and updated information.
• Users should avoid sharing OTPs, passwords, or confidential credentials with unauthorised persons.
• Customers are advised to verify official communication channels before sharing documents or financial information.

8. Fraud Awareness Notice

Shri Muthut Finance Pvt. Ltd. does not guarantee loan approval in exchange for upfront cash payments.

Customers are advised to report suspicious calls, fake promises, or unauthorised payment requests immediately. In case of cyber fraud concerns, users may also contact the national cybercrime helpline at 1930.

9. Third-Party Links

This website may contain links to third-party websites for informational purposes. Shri Muthut Finance Pvt. Ltd. is not responsible for the privacy practices, policies, or content of external websites.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, regulatory, or website-related changes. Updated versions will be published on this page.

11. Contact Information

For privacy-related concerns, customer support queries, or grievance-related communication, users may contact: